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Process Qualification (PQ) of Procedures 
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 24 hour off-site monitoring 
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 Diagnose, troubleshoot, resolve and/or repair AEssenseGrows equipment remotely or on-site 
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 Troubleshoot and repair systems to the assembly/component level 
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 Quality control feedback 
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 24-hour plant science support for all global grow partners with automated service desk ticket system 
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 Maintenance of grow partner relationships 
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 Proactive outreach to grow partners 
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 Facilitate development and sharing of grow partner knowledge and experience 
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 Yield enhancement consulting 
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 Room and facility cleaning guidance 
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 Consultation during facility design and construction 
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 Site visits during construction, commissioning, and running 
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 Develop SOPs per facility 
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 Continuous Improvement Plan: provide support to low performing grow partners where appropriate 
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 Provide guidance on developing fertilization regimes